· Any product purchased during clearance sales or discount offers, will not be eligible for return.
· All items must be returned unworn, and in a good condition. Please be careful when trying items at home, do not stain them in any way, as stained items cannot be returned. Once an item has been altered in any way, this product can no longer be returned.
· Please do not remove any labels, as for a refund to be valid the products must be sent back to us with all labels intact. Failure to do so may results in your return being sent back.
· If items being returned are not in good condition, then we reserve the right to send them back to you. The same applies to soiled, altered or damaged items.
· In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.
· The return address is mentioned in the Return Authorisation Form →, Please send the product back only to the address specified in the Return Authorisation Form.
· We want you to be extremely happy with your purchase. Your unused item(s) may be returned or exchanged within 10 days of order date. Please note that items received after 10 days of order date will only be eligible for an exchange. Any defective item or incorrect shipment will be replaced at no additional cost to you.
· All Items must be in new and unused condition.
· All items must be in original packaging, have all tags attached and include all instructions.
· Gift cards and gift wrapping costs are not refundable.
· The customer is responsible for all return freight charges, including duty and tax, if applicable where the customer wants to change his order after the dispatch.
· In case of refund/ return, there is will be no refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
· Please allow 7 business days after receipt in our warehouse for your exchange to be processed and shipped to you. We request you to kindly send all exchanges or returns via traceable couriers and intimate us their tracking numbers.
· We request our customers not to accept any couriers in damaged conditions. If you find that your item or it is damaged upon receiving the order, please let us know immediately and we will send you a replacement of the same item at no extra cost.
· Used items or opened items with missing tags, instructions, original packing, etc. will not be accepted in any circumstances and no claims for exchange will be entertained.
· First of all you need to send an email to customer service for any return request. It has to be approved first from our end. Once approved we will send you the return form along with the return address.
· Don't return any item without the approval email from us as this won't be accepted. You need to raise the return request within 7 days of receiving your product.
· Once we approve your return request we will send you the '' Return Form '' along with the return address. You need to duly fill it and enclose the same with the returned item and clearly state the reason of return.
· Please note that any items returned without a Return Form may cause a delay in processing your refund or exchange and subsequently may not be processed. When you return the item we strongly recommend you to use a tracked service so that you can check the status. Neither Vikramrollerflourmills.com nor any third party supplier can be held responsible for returned items that go missing in transit. We will process your return as soon as we can – in most cases within 14 days, but always within 28 days of receipt.
How to send the returns?
· You must fill the returns form in the link given here, Return Authorization Form → before sending any returns.
· If you have any questions or clarification you can contact our customer support, we shall assist you on how to have the product sent back to us.
· The return can take place anytime within 10 days from the date of receiving the shipment.
· Send any returns back to us through a delivery service that is a signed for so that there is confirmation of your returns. If you wish, you may also insure your parcel. The responsibility of the goods remains yours until it has been received back in our premises.
· If the goods have been received in damaged condition then our liability is applicable only if you contact us within 24 hours of delivery of goods after which we are not liable for any damaged delivery.
· Once you make a decision to return the received goods you need to call us on our helpline number or email us on firstname.lastname@example.org and provide basic details like order number, contact details, etc. and ask us for return of the order.
· When you return items back, please send a copy of the invoice with goods, so we can process the returns easily – failure to enclose the invoice with the goods means we are unable to identify whom the items are being returned from, meaning we will be unable to process the refund.
· You will need to courier the goods to the address that will be mentioned to you via E-mail.
· The goods should reach us within 10 days of putting a request for return. Vrfmills.com doesn't take any responsibility for the courier not reaching us within 10 days failing which the return won't be initiated.
· Once the goods reach our facility physical verification takes place to check for any defects and to check the tags and labels.
· On the completion of physical verification of goods the return refund is initiated.
· When you make a call or email/chat us for return of good we offer you option in regards to the refund. The refund can come from payment gateway to your bank/credit card account or through which you have made the payment.
· The amount refunded will be the exact amount that you paid while placing the order irrespective of the list price of the item.
Refund on Returns:
· We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
· At any point of time the refunds will not exceed the actual value of the goods.
· There is an admin / credit card commission cost of 10% of the final order value (5% while accepting and 5% while refunding if refund is issued back to the credit card). If refund is issued as a gift voucher there is no charge applicable.